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If you're already using Aha! Roadmaps, then you may be familiar with how the tool handles Goals, Initiatives, Features, and other work and strategy items. When existing work is documented in Aha! Roadmaps, it's easy to update, transition, track, and report on that work.
But what happens when you want to intake new work? You may want to let customers (internal or external) submit ideas for new product features or provide feedback on features that have just been released.
Great news… You don't need to look for a new tool. You can take advantage of your existing Aha! environment and start using Aha! Ideas.
Aha! Ideas is a module that integrates with existing Aha! Roadmaps processes. It provides an easy method of capturing product ideas and feedback from clients or customers. The portals are completely customizable, including matching the the portal design to your company's branding. This helps ensure your users have a seamless experience navigating your company website and the Ideas portal.
If you need multiple Ideas portals, you can configure as many as necessary, each with a unique style and branding. For example, you can create an internal portal for team members to submit new technology or process ideas that could be valuable to the organization. You could at the same time create an external portal to manage feedback for customer-facing products and services. And you can also generate temporary portals for time-constrained projects or events, archiving them when they are no longer needed.
One of the great benefits of Aha! Ideas is that it provides an avenue for customers (both internal or external) to share their ideas. Customers can share their ideas by navigating to the portal, selecting ‘create an idea’, and adding details to support their recommendation. Once created, this new idea will be publicly available for other customers to see.
Another great feature is customer voting. Customers can vote on ideas to indicate their interest and support. You can define voting parameters for the portals too, allowing customers to vote multiple times or limiting them to a predefined number. Customers can also comment on ideas, fostering a collaborative environment for community members by allowing them to elaborate on their use cases and problem statements.
Once submitted, ideas will also become available to internal agents through an informative and easy-to-use dashboard. This internal view can be used to visualize, rank, and groom the ideas that customers submit.
Your agents can stay on top of the backlog by advancing ideas through the Ideas workflow, ensuring the portal remains organized by separating ideas that have already been reviewed from those that need attention. Visually, this is easy to track using the status pie chart, providing an easy-to-read, colour-coded view of idea statuses.
Statuses can also be shared with customers directly on the portal. This means customers can track their idea progress and understand where it sits in the organization's implementation roadmap.
Statuses aren't the only customizations available for Aha! Ideas. You can customize the portal to include custom fields of various types, and support the intake needs of teams in your organization. Each portal can be configured differently, so it's easy to accommodate the differing requirements of your externally facing product and internally facing IT portals.
Your internal agents play an important role when it comes to managing ideas. Once an idea is submitted, an agent can respond to comments, engaging customers in further conversation to better understand their ideas and needs. This interactivity is also a great way to show that your product teams appreciate the feedback your customers are providing.
If an idea is selected for implementation, an agent can promote this idea into a workable object, such as an Initiative or Feature. The idea can be promoted directly into a product line or workspace, ensuring that the correct team is notified of the new work. This team can then incorporate the new idea into their planning and determine what steps to take to make the customer's idea a reality.
Depending on the magnitude of the idea, an agent may even have the opportunity to start a conversation with product management – the idea may spark more innovation within the organization and potentially result in a brand-new product or service offering.
Aha! Ideas provides an efficient and seamless method for intaking customer and client feedback. Customers can make themselves heard by submitting their ideas, and community engagement improves by fostering conversation among members. Your organization will be able to improve its products and services, resulting in greater innovation and happier customers.
To see how Aha! Ideas can help enhance your feedback and intake process, contact us for a demo.
If you're already using Aha! Roadmaps, then you may be familiar with how the tool handles Goals, Initiatives, Features, and other work and strategy items. When existing work is documented in Aha! Roadmaps, it's easy to update, transition, track, and report on that work.
But what happens when you want to intake new work? You may want to let customers (internal or external) submit ideas for new product features or provide feedback on features that have just been released.
Great news… You don't need to look for a new tool. You can take advantage of your existing Aha! environment and start using Aha! Ideas.
Aha! Ideas is a module that integrates with existing Aha! Roadmaps processes. It provides an easy method of capturing product ideas and feedback from clients or customers. The portals are completely customizable, including matching the the portal design to your company's branding. This helps ensure your users have a seamless experience navigating your company website and the Ideas portal.
If you need multiple Ideas portals, you can configure as many as necessary, each with a unique style and branding. For example, you can create an internal portal for team members to submit new technology or process ideas that could be valuable to the organization. You could at the same time create an external portal to manage feedback for customer-facing products and services. And you can also generate temporary portals for time-constrained projects or events, archiving them when they are no longer needed.
One of the great benefits of Aha! Ideas is that it provides an avenue for customers (both internal or external) to share their ideas. Customers can share their ideas by navigating to the portal, selecting ‘create an idea’, and adding details to support their recommendation. Once created, this new idea will be publicly available for other customers to see.
Another great feature is customer voting. Customers can vote on ideas to indicate their interest and support. You can define voting parameters for the portals too, allowing customers to vote multiple times or limiting them to a predefined number. Customers can also comment on ideas, fostering a collaborative environment for community members by allowing them to elaborate on their use cases and problem statements.
Once submitted, ideas will also become available to internal agents through an informative and easy-to-use dashboard. This internal view can be used to visualize, rank, and groom the ideas that customers submit.
Your agents can stay on top of the backlog by advancing ideas through the Ideas workflow, ensuring the portal remains organized by separating ideas that have already been reviewed from those that need attention. Visually, this is easy to track using the status pie chart, providing an easy-to-read, colour-coded view of idea statuses.
Statuses can also be shared with customers directly on the portal. This means customers can track their idea progress and understand where it sits in the organization's implementation roadmap.
Statuses aren't the only customizations available for Aha! Ideas. You can customize the portal to include custom fields of various types, and support the intake needs of teams in your organization. Each portal can be configured differently, so it's easy to accommodate the differing requirements of your externally facing product and internally facing IT portals.
Your internal agents play an important role when it comes to managing ideas. Once an idea is submitted, an agent can respond to comments, engaging customers in further conversation to better understand their ideas and needs. This interactivity is also a great way to show that your product teams appreciate the feedback your customers are providing.
If an idea is selected for implementation, an agent can promote this idea into a workable object, such as an Initiative or Feature. The idea can be promoted directly into a product line or workspace, ensuring that the correct team is notified of the new work. This team can then incorporate the new idea into their planning and determine what steps to take to make the customer's idea a reality.
Depending on the magnitude of the idea, an agent may even have the opportunity to start a conversation with product management – the idea may spark more innovation within the organization and potentially result in a brand-new product or service offering.
Aha! Ideas provides an efficient and seamless method for intaking customer and client feedback. Customers can make themselves heard by submitting their ideas, and community engagement improves by fostering conversation among members. Your organization will be able to improve its products and services, resulting in greater innovation and happier customers.
To see how Aha! Ideas can help enhance your feedback and intake process, contact us for a demo.
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